CUSTOMERS FAQ
1.How many basic colors does the printer uses?
Four colors, CMYK: cyan, magenta, yellow and black,White or Varnish
2.Do you need a flat surface for the wall printer to move along the wall ?
No need for very flat walls, our wall printers print high quality pictures on uneven surfaces.
3.The process to set the printer up on site – how long does it take
It takes only 10 minutes to assemble our wall printer.
4.Does the machine move on the running track or does the machine move?
It is the machine that moves on the track, not the track is moving.
5.What type of ink does the printer use and where can I buy from?
The ink of the machine is custom-made, because after our adjustment, this ink is very suitable for the printing process of our machine, and the printed picture is very good. You can contact us to purchase print ink.
6.What type of files can I print with
Support JPG, BMP, TIFF, PDF, AI, PSD, CDR, etc.
7.Durability of the ink – is it for interior or exterior applications
The room can be kept for 15 years without fading, and the outdoor can be kept for 5 years without fading.
8.What is the print height?
The standard picture print height is 180-240cm, and the printable picture after custom vertical track is up to 350cm.
9.What materials can I print on?
Putty wall, latex paint wall, brick wall, diatom mud wall, shell powder, paper, wood.
UV-wall printer can also print on non-absorbent surfaces such as: Glass, tile, metal.
10.Any defects during the warranty period at your expense?
Non-human damage during the one-year warranty period.
11.Is it possible to enlarge a print at height? So you print out a part of the picture, then set it down again and continue. Will the photo appear to be in two parts?
of course . You can print the stitches left and right, or you can stitch them up and down. The image printed with the feathering effect does not appear to be two parts. You can watch the video we took.
12.If the wall is slightly curved, can it be tracked by the machine? Or can you only print on a completely flat surface? Are there different types of printers or just one type?
All of our machines are equipped with sensors that automatically sense the flatness of the wall. So our machine can print high quality murals on slightly curved walls.
13.What resolution is recommended for room decoration? What is the printable amount in m2 per hour with that resolution?
Room decoration is recommended to print at the resolution of 720*1440dpi, which can print about 13m2 per hour.
14.How long does it take to assemble from scratch in one place? How Many People Need It?What is the total weight?
The weight of the frame is about 40kg, the weight of the chassis is about 15kg, and the weight of the track is about 35kg. It requires two people to assemble.
15.We saw pictures and videos of the prints. How can you print gold or silver? Is there a separate color for it?
Our print inks have an amazing 3D effect and can print gold, silver and jade carvings. No special ink is needed to print these effects.
16.Can it be printed on glass or tile?
UV wall printers can print on non-absorbent surfaces such as glass, tile and metals.
17.Is there power protection in the event of a power failure? Do you need or have an uninterruptedly power supply?
Our wall printers have power-off protection and do not require additional UPS power.
18.Need to clean your head? Automatic?
We have a program to automatically clean the print head.
19.How often should I maintain it?
Half a year
| Contact Person : | Victor Liu |
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